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GENERAL TERMS AND CONDITIONS

1. SCOPE OF APPLICATION


The deliveries, services, and offers of Purra are made exclusively based on these General Terms and Conditions, even if they are not expressly agreed upon again. By placing an order for goods or services, you accept these terms and conditions. The purchaser's general terms and conditions of purchase are hereby rejected.

Deviations from these General Terms and Conditions are only effective if we confirm them in writing.


2. PRICES


The prices are based on current offers, quotations, order confirmations, and other contractual agreements unless there are writing, printing, or calculation errors.

The prices are understood to be exclusive of transportation costs, including statutory value-added tax unless otherwise agreed upon or indicated.

We reserve the right to change our prices at any time. However, for goods ordered by customers, the prices valid at the time of the order or indicated on the order confirmation always apply.


3. DELIVERY CONDITIONS

Most of our items are shipped directly from our warehouses. We ship internationally. Standard post or courier timing and fees apply. The customer can choose the suitable shipping option at checkout.


4. PAYMENT TERMS

All orders will be accepted exclusively in Swiss francs. You can choose to pay by credit card (MasterCard, Visa, American Express) or PayPal.

Payment over the Internet or by credit card is at the customer's risk. In the case of partial deliveries, only the costs for the shipped goods and shipping costs will be charged.

5. RETENTION OF TITLE

The delivered goods remain the property of Purra until the full payment of the total claim. Purra is entitled, from the time of the conclusion of the contract, to enter the retention of title in the retention of title register at the purchaser's place of residence (Art. 715 Swiss Civil Code).

As long as the retention of the title lasts, the customer may not dispose of the delivered items, especially neither sell nor rent them nor pledge them.

Purra can assert its ownership rights by reclaiming the delivered goods if the agreed payment conditions are unmet. The customer will bear associated expenses and transport costs.


6. RIGHT OF WITHDRAWAL


When exercising the right of withdrawal/return, the customer is obliged to return the goods in the original packaging, factory new, undamaged, and with the delivery note within 14 days of receipt of the goods. The right of return is subject to the condition that the goods are undamaged, have no signs of use, and are complete. The customer will bear postage costs. All promotional products are excluded from the right of return/exchange.


If you are unsatisfied with your order, you can return the products within 14 days of receipt. The following conditions apply:

  • The products must be in their original packaging.
  • The original delivery note must be enclosed.
  • Unfranked packages will not be accepted and will be returned to you at your expense.
  • Shipping and payment costs will generally not be refunded for returns.
  • In case of complaints or discrepancies, please contact us at info@purra.ch.

7. COMPLAINTS


The goods must be checked immediately upon receipt. Obvious defects must be reported to us in writing within 7 days of delivery. We will assess of whether the defect is our fault and get back to you for further instructions. Defective items will be replaced.


8. WARRANTY


Illustrations/information on the Website, leaflets, price lists, or other brochures are for illustration/explanation purposes only and are not binding. Purra is not liable for any loss and / or damage arising in connection with the use of its Website.


Hand-made disclaimer: Please be aware that our products are hand-made, and even though we aspire to create only the best, there might be inconsistencies, making each item look slightly different. The products may differ in color tone, texture, consistency, scent intensity, etc. There might also be some bubble signs on the product. In addition, the color reproduction on the screen may be different than the color of the actual item, because of the photography light or screen quality. Such differences and some unique features should not be considered a fault.


The warranty applies at most to replace the value of the goods but not to incidental costs or consequential damages.

The warranty is excluded for damages that have arisen due to improper handling, storage, or use of the goods.


9. LIMITATION OF LIABILITY


Purra is not liable for grossly negligent or intentionally caused damages, as well as for improper handling, assembly, or commissioning of the goods. Any liability for direct and/or indirect, consequential damages as well as lost profits and/or loss of earnings, is excluded. Liability for consequential damages arising from the use of the products is declined.

Claims for damages due to incorrect illustrations, texts, prices or delayed deliveries are excluded.


10. DATA AND PRIVACY


We take the protection of your privacy very seriously. All data is handled in accordance with the legal provisions on data protection. Your data will be treated strictly confidential and will not be passed on to third parties.


If one or more of the above provisions are wholly or partly ineffective or unenforceable, all other terms and conditions remain unaffected. In such cases, the parties will replace the ineffective or unenforceable provision with a valid and enforceable provision that comes closest to the economic purpose of the provision to be replaced. The same applies by analogy if these general terms and conditions contain a regulatory gap.


PLACE OF JURISDICTION


These terms of use are subject in every respect to the laws of Switzerland with the exclusion of conflict-of-law rules. All disputes arising from or in connection with this contract will be addressed exclusively to the courts of Zurich, Switzerland.


CHANGES


We reserve the right to change or replace these Terms at any time at our own discretion. We recommend you to review these Terms of use regularly. By continuing to use our Website after the change has become effective, you declare that you agree to the changed Terms of use. If you do not agree to the new Terms of use, you should stop using our Website.


TM Purra


Swiss International Trust

с/o Marcus Altenburg

Froschaugasse 5

8001 Zurich

Switzerland

info@purra.ch